Support

We are here to help you stay in control of your screen time.

Email [email protected] and include your iOS version, device model, and a short description of the issue.

Quick fixes

• Make sure Motion and Fitness permissions are enabled in iOS Settings.
• Confirm Screen Time access is granted to Couch Potato.
• Restart the app if step counting stops mid-session.

Unlocking does not work

Verify you completed the full step goal. Couch Potato uses anti-cheat detection to ignore shaking. If the lock persists, open the app and start a new movement session.

Need to remove all restrictions?

You can always remove access from iOS Settings: Settings > Screen Time > Couch Potato. Restrictions will be lifted immediately.

Subscription issues

Subscriptions are managed by Apple. To update billing or cancel, open Settings > Apple ID > Subscriptions.